Create the Capacity required in the “New Normal”.
A positive, if there is to be one, of the current situation, is that it will force change – there is no going back to the way it was. The “New Normal” will require more space, more time or more effort to do what you used to do. Thus, you must create capacity to allow this to happen without adding cost and making the enterprise less competitive.
The easiest place to create capacity is to look at the work you do and decide if it is Value Add (VA) or Non-Value Add (NVA). Is the element of work/service that you look at something that your customer actually wants you to do (VA)? If it is not VA, then it is NVA and is classed as waste to be eliminated. The “We’ve always done it this way” must become the “We used to do it that way”.
Identify all the work/tasks that you carried out and ask two simple questions. Firstly, “If I told my customer I do this, would they say yes, we’ll pay for that?” If the answer is no, then ask yourself the second question “Why am I doing it?”. If you have no logical reason, then simply stop doing it. By the way, the second question is always the hardest.
Beyond this, you must also focus on what will your operations look like when the dust settles. How much change will there be at your place of work? How much will be remote/virtual? How will that be managed? What can be done remotely and what cannot? This will be different for every business no matter what the sector.